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Extended Offshore Staffing Program

Cost Savings without comprising the quality of candidates has become the primary goal of all clients. With ICONMA’s Extended Offshore Staffing Program, we provide clients’ dedicated, qualified offsite staff in India and Canada enabling clients to cost effectively operate, grow and compete in the global market. Client works directly with resources, managing offshore resources on daily basis. ICONMA manages all other aspects of business including Recruitment, Human Resources, Infrastructure, etc.

ICONMA helps clients transform their business by providing the opportunity to save significant capital and operational expense. We are able to drastically reduce clients operational costs because our service offering includes:


	Highly educated, dedicated, exclusive offsite staff that augments or reallocates personnel in clients’ workplace working under clients’ direct supervision.

	Unlimited Outbound, Inbound calling and audio/video conferencing services to offsite staff.

	Secure, Complete Privacy, Intellectual Property Protection, Extended data/voice security over dedicated private lines.

	Fixed cost resource model for long term commitment.

	ICONMA’s commitment on knowledge retention by keeping extra associate engineers on the project which are not billed to the client.

	Flexibility to add resources depending on the demand of the existing project without the overhead of fresh environment setup.

	Resources with existing experience on client’s product and process available on demand.

Privacy and Security
ICONMA connects our clients' offices with offsite staff through secure dedicated high-speed communication lines. To ensure maximum security for clients, we follow strict policies that conform to international standards of network security -- limiting the possibility for any vulnerability through the consistent and strict monitoring of infrastructure devices for security, bandwidth availability, and latency. We maintain the strictest procedures and employ industry standard policies to protect clients' data. We have full confidentiality and privacy protection policies in place.

Business Continuity Management
ICONMA’s robust business continuity strategy ensures that our engagements advance our clients’ goals with minimal disruptions. A comprehensive Business Continuity Plan is in place tailor-made for each client, based on risk assessment and mitigation strategies, ensuring that connectivity, resources, and infrastructure are available and continuity is maintained in case of disasters, power outages, and other business disruptions.

A critical component of the plan is ICONMA’s proven ability to leverage our Seamless Global Delivery Model by distributing work across multiple locations. This strategy reduces the dependency on a specific geography, mitigating much of the vulnerability associated with a concentration of resources and supporting infrastructure.

In addition, we ensure business continuity via the following safeguards: power supply back up; RAID; daily data backups with rotation of backup tapes across various locations; networking equipment backup; connectivity to the client network through IPLC (International Private Lease Circuit), VPN (Virtual Private Network) and common network infrastructure and interconnectivity between ICONMA’s India locations and our US hub, facilitating same-city and alternate- city recovery in case of disaster.

Please find below a sample list of skills that we can provide qualified, dedicated and cost effective offshore staff.

Financial Services

CPAs	Credit Card Sales
Account Receivables/Payables	Product Sales
Document Management	Telemarketing
Collections/Reminders	Financial analysis
Account Reconciliations	Market data analysis
Claims Processing	Legal Research
Mortgage sales	Insurance Sales

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