United States of America

  • Iowa:

    (855) 556-6863
  • Corporate Headquarters:
    850 Stephenson Hwy
    Suite 612
    Troy, Michigan 48083
    (888) 451-2519
  • California Office:
    4701 Patrick Henry Drive
    Suite 6
    Santa Clara, CA 95054
    (888) 583-1930
  • New Jersey Office:
    197 State Route 18
    Suite 205 (North Tower)
    East Brunswick, New Jersey 08816
    (732) 642-7164
  • Virgina Office:
    44081 Pipeline Plaza, Suite 100
    Ashburn, Virginia 20147
    (312) 533-1673
  • Texas Office:
    6136 Frisco Square Blvd.
    Suite 400
    Frisco, Texas 75034
    (214) 984-0636
  • Virginia Office:
    3900 Westerre Parkway
    Suite 300
    Richmond, Virginia 23233
    (804) 916-0905
  • Virginia Office:
    44081 Pipeline Plaza
    Suite 100
    Ashburn, Virginia 20147
    (703) 726-7592
  • Florida Office:
    2202 N. West Shore Blvd, Suite 200
    Tampa, Florida, 33607
    (855) 930-3562
  • Georgia Office:
    11340 Lakefield Drive, Suite 200 Duluth, GA 30097
    (770) 842-1655
  • North Carolina Office:
    3440 Toringdon Way
    Suite 205
    Charlotte 28277
    (855) 569-3537
  • New York Office:
    140 Broadway
    46th Floor
    New York, New York 10005
    (888) 993-3416
  • Michigan Office:
    250 Monroe NW,
    Suite 400
    Grand Rapids, Michigan 49503
    (855) 569-3537
  • Ohio Office:
    8044 Montgomery Road,
    Suite 700, Cincinnati,
    Ohio, 45236
    (855) 418-5867

*Secondary Locations in Davenport, IA; Columbus, OH; Washington, DC; Tampa, FL; Minneapolis, MN; Raleigh, NC.

India Offices

  • ICONMA Professional Services & Solutions Pvt. Ltd.:
    #301-305, 3rd Floor, Tower III, Fortune 9 Bldg.,
    Somajiguda, Raj Bhavan Road
    Hyderabad 500082, Telangana, India
    Tel: +91 40 23406002

  • Global Development Center:
    3rd Floor, 7-1-79, Survey No-77, Anand Capital Building, Greenlands, Hyderabad. Telangana, India 500016.
    (+91) 040-42624000,040-23356002
  • Hyderabad Office:
    3rd Floor,
    7-1-79, Survey No-77,
    Anand Capital Building,
    Greenlands, Hyderabad.
    Telangana, India 500016.

    (+91) 040-42624000,040-23356002
  • Noida Office:
    ARV Park, H-28, 3rd floor, Sector-63
    Uttar Pradesh
    India 201301
    (+91) 0120-4109559, 0120-4349559

Canada Office

  • Canada Office:
    7111 Syntex Drive
    3rd Floor
    Ontario Canada L5N 8C3
    (855) 775-1066

A Day in the Life of a Senior Manager of Client Service Delivery

Eric Janda, Senior Manager of Client Service Delivery, will be celebrating his 10th anniversary at ICONMA this year! He works directly and engages with the company’s client accounts to maintain client satisfaction. Check out more of what his daily routines look like as well as his advice to those looking for a new role.

What does a typical day in your role look like?

A typical day in my role is multifaceted with a variety of responsibilities. I start my morning reviewing our client accounts. This involves maintaining professional relationships with our existing client base to better understand their needs and ensuring ICONMA exceeds their expectations. Client engagement is a driving factor for success in this position. My day also requires strategic planning, I collaborate with multiple teams throughout my day to reach potential clients and help expand ICONMA’ s client base. There are days I’m required to troubleshoot issues while coming up with creative solutions to address the issues at hand.

The role of a Senior Client Delivery Manager is pivotal in maintaining client satisfaction, driving revenue, and contributing to the overall success of ICONMA.

What do you love about your job?

I love being able to work with multiple teams and clients. Being able to interact with internal and external stakeholders in a variety of industries provides me with a plethora of knowledge and insight. It feels as if it’s been a never-ending learning experience and I have enjoyed every moment of the experience. Helping improve and continue to build the ICONMA brand has been a challenge at times but also a rewarding experience. I really enjoy being hands on in multiple facets of the staffing industry.

Any advice for job seekers?

My advice to job seekers would be to build a strong understanding of the industry. My time with ICONMA has really helped me develop a well-rounded understanding of the industry. This has been a key factor in finding success in this position. Networking is another driving factor for someone looking to get into a Client Delivery Manager role. Networking and continuously building your network. This will help expand your knowledge as well as potential client base. Multitasking skills are very important in this role. Wearing so many different hats can make it challenging to stay on task at times, but it is key to develop these skills, so you do not feel overwhelmed.

February 28, 2024

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