United States of America

  • Iowa:

    (855) 556-6863
  • Corporate Headquarters:
    850 Stephenson Hwy
    Suite 612
    Troy, Michigan 48083
    (888) 451-2519
  • California Office:
    4701 Patrick Henry Drive
    Suite 6
    Santa Clara, CA 95054
    (888) 583-1930
  • New Jersey Office:
    197 State Route 18
    Suite 205 (North Tower)
    East Brunswick, New Jersey 08816
    (732) 642-7164
  • Virgina Office:
    44081 Pipeline Plaza, Suite 100
    Ashburn, Virginia 20147
    (312) 533-1673
  • Texas Office:
    6136 Frisco Square Blvd.
    Suite 400
    Frisco, Texas 75034
    (214) 984-0636
  • Virginia Office:
    3900 Westerre Parkway
    Suite 300
    Richmond, Virginia 23233
    (804) 916-0905
  • Virginia Office:
    44081 Pipeline Plaza
    Suite 100
    Ashburn, Virginia 20147
    (703) 726-7592
  • Florida Office:
    2202 N. West Shore Blvd, Suite 200
    Tampa, Florida, 33607
    (855) 930-3562
  • Georgia Office:
    11340 Lakefield Drive, Suite 200 Duluth, GA 30097
    (770) 842-1655
  • North Carolina Office:
    3440 Toringdon Way
    Suite 205
    Charlotte 28277
    (855) 569-3537
  • New York Office:
    140 Broadway
    46th Floor
    New York, New York 10005
    (888) 993-3416
  • Michigan Office:
    250 Monroe NW,
    Suite 400
    Grand Rapids, Michigan 49503
    (855) 569-3537
  • Ohio Office:
    8044 Montgomery Road,
    Suite 700, Cincinnati,
    Ohio, 45236
    (855) 418-5867

*Secondary Locations in Davenport, IA; Columbus, OH; Washington, DC; Tampa, FL; Minneapolis, MN; Raleigh, NC.

India Offices

  • ICONMA Professional Services & Solutions Pvt. Ltd.:
    #301-305, 3rd Floor, Tower III, Fortune 9 Bldg.,
    Somajiguda, Raj Bhavan Road
    Hyderabad 500082, Telangana, India
    Tel: +91 40 23406002

  • Global Development Center:
    3rd Floor, 7-1-79, Survey No-77, Anand Capital Building, Greenlands, Hyderabad. Telangana, India 500016.
    (+91) 040-42624000,040-23356002
  • Hyderabad Office:
    3rd Floor,
    7-1-79, Survey No-77,
    Anand Capital Building,
    Greenlands, Hyderabad.
    Telangana, India 500016.

    (+91) 040-42624000,040-23356002
  • Noida Office:
    ARV Park, H-28, 3rd floor, Sector-63
    Uttar Pradesh
    India 201301
    (+91) 0120-4109559, 0120-4349559

Canada Office

  • Canada Office:
    7111 Syntex Drive
    3rd Floor
    Ontario Canada L5N 8C3
    (855) 775-1066

A Day in the Life of An Account Support Specialist

Jim Agnew, an Account Support Specialist at ICONMA, will celebrate his 10th anniversary with the company this year. As part of our team, he is responsible for ensuring a smooth onboarding process for our clients. Here’s a look into his daily work routine as he reflects on 10 years with ICONMA and shares some advice he has for job seekers looking for their next role.

What does a typical day in your role look like?

My typical day starts by checking my emails, reviewing my daily tasks to maintain our account, and reviewing our clients’ trackers to meet their onboarding needs. My role ensures that ICONMA is meeting our clients’ needs for their weekly/monthly onboarding goals and overseeing the onboarding process for our contractors. I work closely with our Account Managers, Background Check Team, Client Relationship Specialists (CRS), and Recruiters to ensure these client onboarding metrics are being met. This includes daily collaboration with our Background Check Representatives and our CRSs to ensure we have the correct and accurate documents needed in order to get our contractors cleared to begin their new assignments.

I also work directly with our onsite MSP contacts to ensure that the onboarding process is flowing effectively so that the contractor can begin their assignment without any issues. Every day I work with my support team to answer onsite Manager inquiries and share the client feedback to our teams to help streamline any process improvements. This includes reviewing daily, weekly, and monthly reporting to track overall account progress and highlighting improvement areas. Also, on a daily and weekly basis, I will have conversations with our Account Managers and leaders on our team to brainstorm strategies and collaborate on ways to improve our processes and overall performance.

What do you love about your job?

One thing I love about my job is getting the satisfaction of being able to help our new contractors start their new careers and/or start their dream job. It is not always easy finding a job, so being able to assist someone in this process brings great satisfaction, no matter whether they’re finally starting a job they’ve been working towards or are starting a new career path that can improve their well-being. Another thing I love about working at ICONMA is the amazing coworkers I get to work with daily. My ICONMA team members are very supportive and overall great people to work with, which provides for a wonderful work environment.

Any advice for job seekers?

My advice to job seekers while applying to jobs would be to tailor your resume to the specific job that you are applying for. As we all know, finding a job can be a job in itself, so always make sure your resume can match and show that you have the correct skills for each specific job. It is key to getting noticed and ensuring you can get an interview for the position. Once you have the interview, the next thing would be to research the company and the person who is interviewing you, as well as know the job description and job duties as best as possible. Also, make sure you have a list of questions for the interviewer as asking questions shows that you’re interested in the job and want to learn further about that job outside of what is already listed in the job description. Be sure to thank the Manager for their time and writing a thank you note can also go a long way in sealing the deal for yourself.

April 10, 2024

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