United States of America

  • Iowa:

    (855) 556-6863
  • Corporate Headquarters:
    850 Stephenson Hwy
    Suite 612
    Troy, Michigan 48083
    (888) 451-2519
  • California Office:
    4701 Patrick Henry Drive
    Suite 6
    Santa Clara, CA 95054
    (888) 583-1930
  • New Jersey Office:
    197 State Route 18
    Suite 205 (North Tower)
    East Brunswick, New Jersey 08816
    (732) 642-7164
  • Virgina Office:
    44081 Pipeline Plaza, Suite 100
    Ashburn, Virginia 20147
    (312) 533-1673
  • Texas Office:
    6136 Frisco Square Blvd.
    Suite 400
    Frisco, Texas 75034
    (214) 984-0636
  • Virginia Office:
    3900 Westerre Parkway
    Suite 300
    Richmond, Virginia 23233
    (804) 916-0905
  • Virginia Office:
    44081 Pipeline Plaza
    Suite 100
    Ashburn, Virginia 20147
    (703) 726-7592
  • Florida Office:
    2202 N. West Shore Blvd, Suite 200
    Tampa, Florida, 33607
    (855) 930-3562
  • Georgia Office:
    11340 Lakefield Drive, Suite 200 Duluth, GA 30097
    (770) 842-1655
  • North Carolina Office:
    3440 Toringdon Way
    Suite 205
    Charlotte 28277
    (855) 569-3537
  • New York Office:
    140 Broadway
    46th Floor
    New York, New York 10005
    (888) 993-3416
  • Michigan Office:
    250 Monroe NW,
    Suite 400
    Grand Rapids, Michigan 49503
    (855) 569-3537
  • Ohio Office:
    8044 Montgomery Road,
    Suite 700, Cincinnati,
    Ohio, 45236
    (855) 418-5867

*Secondary Locations in Davenport, IA; Columbus, OH; Washington, DC; Tampa, FL; Minneapolis, MN; Raleigh, NC.

India Offices

  • ICONMA Professional Services & Solutions Pvt. Ltd.:
    #301-305, 3rd Floor, Tower III, Fortune 9 Bldg.,
    Somajiguda, Raj Bhavan Road
    Hyderabad 500082, Telangana, India
    Tel: +91 40 23406002

  • Global Development Center:
    3rd Floor, 7-1-79, Survey No-77, Anand Capital Building, Greenlands, Hyderabad. Telangana, India 500016.
    (+91) 040-42624000,040-23356002
  • Hyderabad Office:
    3rd Floor,
    7-1-79, Survey No-77,
    Anand Capital Building,
    Greenlands, Hyderabad.
    Telangana, India 500016.

    (+91) 040-42624000,040-23356002
  • Noida Office:
    ARV Park, H-28, 3rd floor, Sector-63
    Uttar Pradesh
    India 201301
    (+91) 0120-4109559, 0120-4349559

Canada Office

  • Canada Office:
    7111 Syntex Drive
    3rd Floor
    Ontario Canada L5N 8C3
    (855) 775-1066

Servicing Remedy Analyst

May 9, 2016


Location : McLean, VA

Description :

This contingent worker (CW) will support Servicing Remedy Management Processing Teams. As a member of a team, this CW evaluates servicing defects on a loan level basis, assigns remedies (i.e., repurchases, indemnifications and make-wholes) by leveraging data analytics, calculate remedy amounts, analyze servicer appeals, and track, monitor, and report out on remedy activity.

– Adhere to compliance and operational risk controls with client and regulatory standards and policies and procedures. Employ full use and application of standard principles, theories, concepts and techniques.

Representative assigned tasks would include, but not be limited to, the following:
– Review and assess servicing defect referral packages for completeness and accuracy
– Confer with reviewers to complete servicing defect referral packages and to address unresolved problems
– Assign remedies to servicing defects and calculate remedy amount (if applicable)
– Monitor remedy timelines
– Inform the Servicing Remedy Manager of discrepancies, if found, within the process
– Address escalation cases and make recommendations to the Servicing Remedy Manager
– Review, analyze and assess servicer appeals
– Generate and analyze remedy reports.

– Apply extensive professional expertise as a generalist or specialist. Confer with team members and other department personnel in completing assigned duties and addressing team requirements in the fulfillment of projects and initiatives.
– Work under normal supervision. Follow established directions and complete all assigned work as scheduled. Work is reviewed for accuracy of technical analysis and overall adequacy and completeness.

Basic Requirements:
– College Degree or equivalent experience; advanced studies/degree preferred. Typically has 5 – 7 years related experience.
– Working knowledge of and experience in a mortgage default servicing environment (collections, foreclosure, loss mitigation).
– Previous experience with SRM operations support.
– Strong written and verbal ability and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
– Strong organizational and planning ability.
– Intermediate or expert skills in MS Office and MS SharePoint.
– Experience with MS Visio and MS Project.

Preferred Skills:
– Knowledgeable in client Seller and Servicer’s Guide requirements for Non-Performing Loans.
– General background knowledge of the mortgage, servicing and title industries.

About Company:

ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Pharmaceutical, Cable, Clinical, Consumer Services, Energy, Engineering, Financial Services, Food & Beverage, Government/Defense, Healthcare, Insurance, Logistics, Manufacturing, Media, Mortgage, Oil & Gas, Pharmaceutical, Retail, Scientific, Services, Technology, Telecommunications, Transportation, and Utilities.
ICONMA is a certified Woman-Owned “Woman-Owned Business Enterprise”, certified by Women’s Business Enterprise National Council (WBENC) and National Women Business Owners Corporation (NWBOC).
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner.
We measure success by the results of our customers. As a business partner, we know that world-class service and cost effective solutions are the primary keys to success. ICONMA uses technical expertise and business knowledge to help customers achieve these objectives.

Email : averma@iconma.com

Tele Phone :(248)602-3843

Toll Free : (248)602-3843