United States of America

  • Iowa:

    (855) 556-6863
  • Corporate Headquarters:
    850 Stephenson Hwy
    Suite 612
    Troy, Michigan 48083
    (888) 451-2519
  • California Office:
    4701 Patrick Henry Drive
    Suite 6
    Santa Clara, CA 95054
    (888) 583-1930
  • New Jersey Office:
    197 State Route 18
    Suite 205 (North Tower)
    East Brunswick, New Jersey 08816
    (732) 642-7164
  • Virgina Office:
    44081 Pipeline Plaza, Suite 100
    Ashburn, Virginia 20147
    (312) 533-1673
  • Texas Office:
    6136 Frisco Square Blvd.
    Suite 400
    Frisco, Texas 75034
    (214) 984-0636
  • Virginia Office:
    3900 Westerre Parkway
    Suite 300
    Richmond, Virginia 23233
    (804) 916-0905
  • Virginia Office:
    44081 Pipeline Plaza
    Suite 100
    Ashburn, Virginia 20147
    (703) 726-7592
  • Florida Office:
    2202 N. West Shore Blvd, Suite 200
    Tampa, Florida, 33607
    (855) 930-3562
  • Georgia Office:
    11340 Lakefield Drive, Suite 200 Duluth, GA 30097
    (770) 842-1655
  • North Carolina Office:
    3440 Toringdon Way
    Suite 205
    Charlotte 28277
    (855) 569-3537
  • New York Office:
    140 Broadway
    46th Floor
    New York, New York 10005
    (888) 993-3416
  • Michigan Office:
    250 Monroe NW,
    Suite 400
    Grand Rapids, Michigan 49503
    (855) 569-3537
  • Ohio Office:
    8044 Montgomery Road,
    Suite 700, Cincinnati,
    Ohio, 45236
    (855) 418-5867

*Secondary Locations in Davenport, IA; Columbus, OH; Washington, DC; Tampa, FL; Minneapolis, MN; Raleigh, NC.

India Offices

  • ICONMA Professional Services & Solutions Pvt. Ltd.:
    #301-305, 3rd Floor, Tower III, Fortune 9 Bldg.,
    Somajiguda, Raj Bhavan Road
    Hyderabad 500082, Telangana, India
    Tel: +91 40 23406002

  • Global Development Center:
    3rd Floor, 7-1-79, Survey No-77, Anand Capital Building, Greenlands, Hyderabad. Telangana, India 500016.
    (+91) 040-42624000,040-23356002
  • Hyderabad Office:
    3rd Floor,
    7-1-79, Survey No-77,
    Anand Capital Building,
    Greenlands, Hyderabad.
    Telangana, India 500016.

    (+91) 040-42624000,040-23356002
  • Noida Office:
    ARV Park, H-28, 3rd floor, Sector-63
    Uttar Pradesh
    India 201301
    (+91) 0120-4109559, 0120-4349559

Canada Office

  • Canada Office:
    7111 Syntex Drive
    3rd Floor
    Ontario Canada L5N 8C3
    (855) 775-1066

A Day in the Life of Account Management Operations

Analeigha Ewing has been working with the ICONMA team for two years, most recently in her role as a manager of account management operations. As a part of her job, she works closely with our account managers and corporate recruiters to help maintain our company’s presence on each of our accounts. Here is a look into her daily work responsibilities and some advice for those looking for a new position.

What does a typical day look like?

I work with our Account Managers to maintain the overall health of their accounts and work towards our ICONMA goal of being a top supplier on each of our accounts. This includes reviewing daily, weekly, and monthly reporting to track overall account progress and highlighting improvement areas. This will also involve having daily and weekly conversations with Account Managers or leaders on our team to brainstorm strategies and collaborate on ways to improve our processes or performance. For our priority accounts, I will also join client meetings to review things like our quarterly scorecards and program updates or chat about our success on the account.

In addition to working with our account managers, I collaborate with one of our corporate recruiters and our leadership team to identify and recruit the best talent to join our ICONMA family. As part of our process, I typically conduct first-round interviews with prospective account managers or account support specialists and provide that feedback to our internal team before determining the next steps.

What do you love about your job?

What I love most about my job are the amazing people I work with daily. We have such a supportive and collaborative culture here at ICONMA, and I have felt valued since I began my journey here almost two years ago. ICONMA is unique, and it’s hard to come by a team like ours, so I am incredibly grateful. I also love that at the core of what we do, we are helping people find their next opportunity. We specialize in so many verticals and have such a diversified book of business our company continues to grow and help attract top talent.

Any advice for job seekers?

My advice would be to understand what you are looking for in your next role and what skillsets you possess to help get you there. Once you have this outlined, highlight it in your resume and tailor your resume for each position you apply to. Also, when you have an opportunity to interview, always be prepared with questions. These questions should be focused on what is important to you in your next role or trying to understand what a “day in the life” would look like.

September 25, 2023

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