United States of America

  • Iowa:

    (855) 556-6863
    info@iconma.com
  • Corporate Headquarters:
    850 Stephenson Hwy
    Suite 612
    Troy, Michigan 48083
    (888) 451-2519
    info@iconma.com
  • California Office:
    4701 Patrick Henry Drive
    Suite 6
    Santa Clara, CA 95054
    (888) 583-1930
    info@iconma.com
  • New Jersey Office:
    197 State Route 18
    Suite 205 (North Tower)
    East Brunswick, New Jersey 08816
    (732) 642-7164
    info@iconma.com
  • Illinois Office:
    321 N. Clark St
    Suite 500
    Chicago, Illinois 60654
    (312) 533-1673
    info@iconma.com
  • Texas Office:
    6136 Frisco Square Blvd.
    Suite 400
    Frisco, Texas 75034
    (214) 984-0636
    info@iconma.com
  • Virginia Office:
    3900 Westerre Parkway
    Suite 300
    Richmond, Virginia 23233
    (804) 916-0905
    info@iconma.com
  • Virginia Office:
    44081 Pipeline Plaza
    Suite 100
    Ashburn, Virginia 20147
    (703) 726-7592
    info@iconma.com
  • Connecticut Office:
    One Stamford Plaza
    263 Tresser Blvd. 9th Floor
    Stamford, Connecticut 06901
    (855) 930-3562
    info@iconma.com
  • Georgia Office:
    11340 Lakefield Drive, Suite 200 Duluth, GA 30097
    (770) 842-1655
    info@iconma.com
  • Missouri Office:
    100 Chesterfield Business Parkway
    Suite 200
    Chesterfield, Missouri 63005
    (855) 569-3537
    info@iconma.com
  • Oregon Office:
    8215 SW Tualatin
    Sherwood Rd
    Suite 200
    Tualatin, Oregon 97062
    (503) 341-1147
    info@iconma.com
  • New York Office:
    140 Broadway
    46th Floor
    New York, New York 10005
    (888) 993-3416
    info@iconma.com
  • Washington Office:
    1201 Pacific Avenue,
    Suite 600
    Tacoma, Washington 98402
    (253) 213-2012
    info@iconma.com
  • Michigan Office:
    250 Monroe NW,
    Suite 400
    Grand Rapids, Michigan 49503
    (855) 569-3537
    info@iconma.com
  • Ohio Office:
    8044 Montgomery Road,
    Suite 700, Cincinnati,
    Ohio, 45236
    (855) 418-5867
    info@iconma.com

*Secondary Locations in Davenport, IA; Columbus, OH; Washington, DC; Tampa, FL; Minneapolis, MN; Raleigh, NC.

India Offices

  • ICONMA Professional Services & Solutions Pvt. Ltd.:
    #413 – 416, 4th Floor, Block III,
    White House, Greenlands,
    Begumpet, Hyderabad-500016,
    Telangana State

  • Global Development Center:
    3rd Floor, 7-1-79, Survey No-77, Anand Capital Building, Greenlands, Hyderabad. Telangana, India 500016.
    (+91) 040-42624000,040-23356002
  • Hyderabad Office:
    3rd Floor,
    7-1-79, Survey No-77,
    Anand Capital Building,
    Greenlands, Hyderabad.
    Telangana, India 500016.

    (+91) 040-42624000,040-23356002
    enquiries@iconma.com
  • Noida Office:
    ARV Park, H-28, 3rd floor, Sector-63
    Noida
    Uttar Pradesh
    India 201301
    (+91) 0120-4109559, 0120-4349559
    info@iconma.com

Canada Office

  • Canada Office:
    7111 Syntex Drive
    3rd Floor
    Mississauga,
    Ontario Canada L5N 8C3
    (855) 775-1066
    info@iconma.com
iconma

Email Etiquette in the Workplace

Alayssia Sherman

Today’s workforce is spending less time meeting in person and more time connecting via email and video. According to a study by Marketo,58% of users with an email account check it first thing in the morning before looking at anything else. With most of the world going virtual, now is a good time to fine-tune your email etiquette. This can look different at every job or company, but here are a few pointers to get you started.

Don’t Rush to Hit Send

Before you send or respond to an email, it’s good to wait, and proofread a couple of times. Often, an email may be the first impression you’re making on a new professional connection, interviewer, colleague, or potential client. This is why it’s essential to check your spelling and grammar and make sure you answer any pending questions. If you’re not confident in your grammar skills, you can plug your email into free tools like Grammarly to double-check before you respond. A good tip is to carefully read your message out loud before sending it to ensure that all questions are answered, the response is proper, and the recipients are correct.

Understand your Tone of Voice

Like sending a text message, it can be hard to decipher the tone of voice via email. That is why it’s essential to be mindful and come across as respectful, friendly, and approachable as possible. Conversely, you don’t want to come across as rude or demanding, especially when asking a team member for a work-related request.

Colleagues from across the globe may not understand the same jargon that you may use in your everyday life, so it’s best to be direct when communicating online. It’s also best to avoid abbreviations because the recipient might not be aware of the meaning.

On the flip side, it’s okay to have some enthusiasm in your message. According to Fast Company, “Emails with exclamation points at the end of the first sentencegarner more responses than those without.” Likewise, it’s okay to include a smiley face in your message, just don’t overdo it.

Stick to Standard Formatting

It’s best to avoid unique font and offbeat formatting. Not all email programs have the same default settings, so while one font might look nice to you, it could appear strange in another email program. Instead, try to stick to the classic font styles, Arial, Calibri, and Times New Roman font with black-colored lettering. Most companies have a standard font, signature, and font size that everyone at the company will use; if you’re not sure, then reach out to your HR department to clarify

Set a 1-Minute Email Delay

Sometimes you click send on an email and immediately realize you accidentally hit “reply all,” or your message had a typo or something missing. It happens. This is why it’s a good idea to set up a 1-minute email delay to allow time for changes to emails that are sent. Email can be accessed via your outbox for the 1-minute duration. Here’s how you can set up your email delay in Outlook:

  • Step 1: Go to the “Home section” on Outlook
  • Step 2: Select “Manage Rules and Alerts”
  • Step 3: Select “Apply rule on messages I send” and hit “Next”
  • Step 4: Hit Next, again. You don’t need to do anything on this screen. Say “Okay” when Outlook tells you that this will apply to every message you send.
  • Step 5: Click the check box: Select “defer deliver a number of minutes” at the very bottom.

Wrap Up

With 41.8% of the American workforce working remotely, and as that number continues to rise, email etiquette is more important now than ever. No matter what industry you’re in, the small attention to detail does not go unnoticed. Remember that there is no way to permanently delete emails after it’s been sent, so always be diligent about what you are sending and who you’re sending it to when corresponding via email.

August 19, 2021

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