The Impact of AI in the Workplace

Rebecca Serviss

Artificial intelligence (AI) is the future of almost anything we do. Many people may not be aware that AI is connected to many daily tasks and activities. When you need to summon your digital assistant to make a phone call, send a text message, set a timer for dinner, or turn off your bedroom lights to chatting with automated customer assistants online or via phone to make sure you’re being directed to the right department, AI is all around us.

With the presence of AI in our everyday activities, there is still so much potential it has to make work tasks more manageable as well.

Screening Candidates

Finding the right person for the job can be a very timely, especially when hundreds of candidates apply for the same position. According to an article from Jobscan , most Fortune 500 companies are using AI technology to filter out resumes before they get in the hands of recruiters and hiring managers.

With AI being used to screen candidates, applications are sorted based on qualifications that meet the job requirements. The system filters through and finds the best candidates by using algorithms that match keywords pertaining to the job descriptions. As applications come through the database, recruiters and hiring managers can go into the system and reach out to candidates and schedule interviews.

Companies are also using AI in the form of chatbot software such as Unabot, which can answer candidates questions about the company.

AI tools can help maximize the applicant screening process by finding the right candidates in and a quicker timeframe and in a more cost efficient way.

Training/Onboarding

AI is bringing new innovative ways to training/onboarding new employees across the job market and many companies have started using AI training management systems such as Trainual instead of traditional processes.

Programs like Trainual give companies the leverage to outline roles for each position with suggested responsibilities and connect employees to specific sessions to help them learn how to use tools and access important company documents and manuals.
Some companies, including Honeywell are using tools combining AI, augmented reality (AR), and virtual reality (VR) to capture employees progress throughout routine training. According to an article from Forbes, employees would use AR headsets that track actions each individual completes using image recognition, which can be recorded and used for future new hires.

Many hands-on industries have already taken advantage of AI, AR, and VR technology such as the airline industry, which is uses AI to train employees from air traffic controllers to pilots. With AI and VR aspiring pilots can learn the controls of any aircraft without actually being on board.

Another industry taking on AI as a new form of training is law enforcement. According to an article from Forbes, AI is assisting officers with identifying non-violent crimes like fraud and counterfeitly.

Robots in the Workplace?

According to an article from Stanford University AI in combination with other technologies, will lead to more efficiency in the workplace. Machines can read large amounts of digital data faster than the average human, such as sending emails and going through payroll.

With emerging AI technology, robots may soon be entering the workforce to complete tasks such as handling deliveries, securing offices, and monitoring parking garages. Robots are already being developed by companies such as Segway, which are capable learning different environments and surfaces to navigate around offices and make deliveries to your desk. Robots in the workplace is the first idea many people think of when they picture the “office of the future,” and it may be coming sooner than you think.

Wrap up

The world of AI is still a work in progress and there are still many things we are still learning about this automated technology and how companies can use it to their advantage.

Will AI ever replace members of the workforce? Of course not. AI is a tool that members of the workforce use to get their jobs done more efficiently and timely. AI is not a tool meant to erase jobs from the market; it is used as a digital assistant to help workers navigate and accomplish tasks efficiently.

With the development of new AI technologies, it is important to remember that it will not be a replacement for hard work and dedication. As companies continue to expand their presence in society, AI will help take some weight off the shoulders of thousands of employees, but it shouldn’t serve as something to rely on completely.

August 2, 2022